Good morning! I'm on the train into work. Yesterday was my day off so I didn't post – too busy downing a ton of soda and sourdough bread bowl that I broke down and bought at Panera the other day because I wanted to. It wasn't until later that I realized I had nothing to put in the bowl, but that's okay. It was edible and mostly crust and that's my favorite thing.
I've been thinking about quitting my job and looking for something else, or possibly moving to Florida. My mom has a house there and she's invited me and my boyfriend to come live in it for a while.
I like the work here, but the keyholders are making me miserable. I was running the business day after inventory a few days ago with two of our new hires. The store manager and the keyholders had been there since five that morning doing inventory, but they were supposed to leave the selling day to me. One of them, the one who asked to be demoted, is still being short and snappy with me and not making eye contact. The other one, the one I didn't have a lot of problems with before, is apparently trying to pick up the other one's slack. I went to poke my head out the door to say hello to some bystanders since we had set up a game out there, and she goes “Do you want to just um tell the girls that you're going outside?”
I'm like oh I'm not going outside, I'm just saying hello. I turn to go.
“Yeah but I need you to tell these two girls where you're going.”
Excuse me? You need me to tell other people who aren't you where I'm going for fifteen seconds?
I didn't, I just poked my head out and said hello and came back in. Guess what wasn't on fire??? The store. Guess who died?? Neither of those girls.
She needs to mind her own business. I talked to my boss about it – that wasn't the only incident that day. She doesn't know her place. I think someone basically told her she was going to train me? Like thanks but you suck a training.
The night before, I had counted the money in the register and came up almost ten dollars short. That's a pretty big number for a non cash heavy location. If we'd done a couple dozen cash transactions and someone was really bad at their job, the incorrect change could add up to that amount. But since there were only a couple cash transactions, someone had royally messed up.
So I asked this bitch to count the drawer again like a good manager. I may have made a mistake.
So we count and put it in a spreadsheet, and then we input those numbers into the register. I did the pre-count in the spreadsheet, and came up almost ten short. Of course, at the end of the day if we can't find the money, we put those actual numbers into the register. But first we have to try to find the missing money.
This girl, however, has no understanding of what any of these numbers mean. She just knows count and insert and if there's a discrepancy then we use the physical dollar amount in the store. So when I asked her to re-count she just goes, “Oh you don't have to do that, just use the numbers in the log.”
I'm like yes but we're missing money and we need to look for it. She's like no, you don't, just use the numbers in the log. That's how much money is in the store. I'm like yes I know that if we can't find the money then these are the numbers we need to be using, but the register is off by almost ten dollars and that's a big number and we need to find it asap.
She turns away and holds her hands fingers pointed away from her on each side as if losing patience. “You're just not listening to me.”
I don't know if she meant “We are having a miscommunication,” or “You're being disobedient.” Either way she wouldn't communicate with me any more that evening. I re-approached a few minutes later and just said “Look if there's something I'm not understanding then we can try again. I'll try listening but I feel like it's a misunderstanding of how the cash system works.”
She wouldn't even look at me.
I don't think she has any understanding of what these numbers actually mean. It felt like she was going through the motions but when something went wrong she couldn't understand that yes we've counted the total cash but the number we're coming up with is lower than it needs to be and that's bad. Because that means we're missing money.
If she had asked me to explain, we wouldn't have a problem. But she just shut me out and refused to talk about it further. Unprofessional and disrespectful.
She butts her head into things I'm doing like she's scared I won't do them right.
11 hours later:
I'm about to scream. I genuinely do not think she has any idea that I am the ASM. Today there was a discrepancy with the register and she asked me if I took in cash. I said yes and then suddenly she's on the phone with my boss.
Half an hour before that, she's interrupting a client interaction to remind me to take out the trash. Then she walks over and starts interacting with customers. I couldn't exactly say something while there were customers in the store. It turned into a huge sale. I could have had that sale. She can take out the trash when she thinks it needs to happen.
The two things that are bothering me; my boss says I'm not being assertive enough. This is true. I didn't say anything to her today about her behavior, but that's because I'm not confident that I'd do it properly. I'm about to start though. But on the other hand, it really shouldn't be my job to make these girls fall in line.
But I mean it should. I need to stand up for myself. I just don't know what the fuck I'm supposed to say when she just goes, “Do you wanna take the trash out?” But it's not a question. She's A) reminding me that it needs to be done and B) telling me it's going to be me.
The toughest thing I've done back is give her a look. But I said “Yeah” not “Why are you still talking to me like that?”
It's not like I can say “No.” That would just be immature and the trash wouldn't get taken out.
I don't have any problem taking the trash out, but I have a huge problem with her taking it upon herself to organize closing. Without asking me what my preferences are.
I don't ask her what her preferences are when we close because I don't care. I expect her to fall in line. But I'm just utterly helpless when she doesn't.
I think I'm going to get fired. I obviously can't do this job. Part of me wants to quit. Hire this bitch, she already runs the store when I'm around and you're not.